Refund Policy

Effective Date: 19 october 2024

At Anwitha Elegance, we are committed to ensuring that you are satisfied with your purchases. If for any reason you are not completely happy with your order, we offer a straightforward refund process. Please review the details below to understand our refund policy.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item(s) must be returned in their original, unused condition, with all tags, packaging, and accessories intact.
  • The return must be initiated within 7 days of the delivery date. After this period, we cannot offer a refund.
  • Certain items such as customized or made-to-order products, undergarments, and items purchased on sale or clearance are non-refundable.

Return Process

If you wish to return an item for a refund, please follow these steps:

  • Step 1: Contact our customer service team at sales.anwithaelegance@gmail.com with your order number and reason for the return. We will provide you with return instructions and the return shipping address.

  • Step 2: Pack the item(s) securely in the original packaging and ship the package using a trackable method to the address provided. You will be responsible for paying the return shipping costs unless the item arrived damaged or incorrect.

  • Step 3: Once we receive the returned item(s), we will inspect them to ensure they meet the refund eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 business days.

Non-Refundable Items

The following items are non-refundable:

  • Customized or made-to-order items
  • Items purchased on sale or clearance
  • Gift cards
  • Undergarments or accessories for hygiene reasons
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Refunds for Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately at sales.anwithaelegance@gmail.com with photos of the item(s) and a description of the damage. We will arrange a return or replacement and cover all associated shipping costs.

Late or Missing Refunds

If you haven’t received a refund after the 5 business days of approval, please:

  • Check your bank account or credit card statement again.
  • Contact your bank or credit card provider as processing times may vary.

If you’ve done all of this and still have not received your refund, please contact us at sales.anwithaelegance@gmail.com  for further assistance.

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, you can initiate a return for a refund and place a new order for the desired item.

Contact Us

If you have any questions or need further assistance with our refund policy, please reach out to us:

  • Email: sales.anwithaelegance@gmail.com
  • Phone:  9124128596
  • Mailing Address: Anwitha Elegance, Plot No-6341/12992, Megha Builder Colony, Near Dream Public School Mancheswar, Bhotapada, Rasulgarh, Bhubaneswar, Khordha, Odisha, 751010