Shipping Policy

Effective Date: 19 october 2024

At Anwitha Elegance, we strive to ensure that your shopping experience is seamless from start to finish. This Shipping Policy outlines the shipping methods, delivery timelines, and other relevant details to ensure you have a clear understanding of how your order will reach you.

Shipping Destinations

We currently ship our exquisite sarees and lehengas to customers within India and select international destinations.

  • Domestic Shipping: Available throughout India.
  • International Shipping: Available to select countries. If your country is not listed at checkout, please contact our customer service for assistance.

Shipping Charges

Shipping rates are determined based on the weight, dimensions, and destination of your order. To determine the exact shipping cost for your specific items, please proceed to the checkout page and enter your shipping address.

Processing Time

  • Order Processing: Orders are processed within [1-2] business days after payment confirmation.
  • Customization or Made-to-Order Items: Some of our sarees and lehengas are customized or made-to-order. For such items, processing time may take [5-7] business days.
  • Orders placed on weekends or public holidays will be processed the next business day.

Delivery Time

The delivery time for your order depends on your location and the shipping method selected.

  • Domestic Orders (within India): Typically, it takes [3-7] business days for your order to arrive after dispatch, depending on your location.

  • International Orders: Delivery times vary based on the destination. Typically, international shipments may take anywhere from [7-21] business days. Please note that customs procedures and postal delays may extend delivery times beyond our control.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number that allows you to track your package’s journey in real time. You can track your order directly on our website or through the shipping carrier’s website.

Customs and Duties

For international shipments, please note that your order may be subject to import duties and taxes, which are levied once the shipment reaches your country. Anwitha Elegance is not responsible for any customs charges or delays caused by customs clearance. Any additional charges for customs clearance must be borne by the recipient.

Delivery Issues and Delays

We work with reliable shipping carriers to ensure timely delivery. However, in rare cases, unexpected delays can occur due to external factors like weather, customs procedures, or logistical issues. Anwitha Elegance cannot be held responsible for delays caused by these external factors.

If you do not receive your order within the expected delivery timeframe, please contact our customer service at sales.anwithaelegance@gmail.com or call us at 9124128596 for assistance.

Address Errors

Please ensure that the shipping address you provide at checkout is accurate and complete. Anwitha Elegance will not be responsible for delayed or failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply to reship the order to the correct address.

Package Handling and Care

We take great care to package your order securely to ensure it arrives in perfect condition. In the unlikely event that your package arrives damaged, please contact our customer service team within [48 hours] of receiving your order for assistance. Be sure to provide photos of the damaged packaging and items.

Lost or Stolen Packages

Once the package has been shipped and a tracking number provided, the responsibility for the package lies with the carrier. Anwitha Elegance is not liable for any lost or stolen packages after shipment. If your package is lost in transit or marked as delivered but not received, please contact the shipping carrier directly. For further assistance, you can also reach out to our customer service team.

PO Box Addresses

For domestic orders, we do ship to PO Box addresses. However, for international orders, we recommend providing a full physical address, as some carriers do not deliver to PO Box addresses.

Order Modifications or Cancellations

Once your order has been processed and dispatched, it cannot be modified or canceled. If you need to make changes to your shipping address or other details, please contact us within [1-2] hours of placing the order at sales.anwithaelegance@gmail.com .

Contact Us

If you have any questions or need further assistance with our refund policy, please reach out to us:

  • Email: sales.anwithaelegance@gmail.com
  • Phone:  9124128596
  • Mailing Address: Anwitha Elegance, Plot No-6341/12992, Megha Builder Colony, Near Dream Public School Mancheswar, Bhotapada, Rasulgarh, Bhubaneswar, Khordha, Odisha, 751010